Support

DentDash is a mobile app for dental professionals to track procedures, patient visits, and earnings across multiple practices. Your practice data is securely synchronized across your devices using encrypted cloud storage.

DentDash is available on iPhone and iPad. An internet connection is required for sign-in and subscription features. Core procedure and earnings data works offline once you are signed in.

1. Download DentDash from the App Store.
2. Sign in with Apple or Google.
3. Start your free trial and choose a monthly or annual plan.
4. Follow the in-app tour to create your first practice and record a procedure.

You can replay the tour anytime from Settings → Replay app tour.

Yes. DentDash supports English and Spanish. Change your language in Settings → Language.

Open the app and sign in with Apple or Google. DentDash does not use a separate email-and-password login.

On supported devices, you can enable biometrics for faster sign-in after your first successful login. Go to Settings and turn on Face ID (iOS) or Biometrics (Android).

• Confirm you have a stable internet connection.
• Make sure you are using the same sign-in method (Apple or Google) you used when you created your account.
• Update to the latest version of DentDash from the App Store.
• Restart the app or your device.

If the problem continues, email support@milkywaylabs.ai with your device model, iOS version, and a brief description of what happens when you try to sign in.

Go to Settings → Delete account. This permanently deletes your account and all local data on that device.

Important: Deleting your account does not cancel an active App Store subscription. Manage billing in your Apple ID subscription settings.

Yes. After sign-in, an active subscription (or free trial) is required to use DentDash.

Eligible new subscribers receive a one-month free trial. If you do not cancel before the trial ends, your subscription automatically renews and your Apple ID is charged at the then-current rate.

Subscriptions are billed through Apple. To cancel:

1. Open Settings on your iPhone.
2. Tap your name → Subscriptions.
3. Select DentDash and tap Cancel Subscription.

You can also manage subscriptions at apps.apple.com/account/subscriptions.

Cancel at least 24 hours before the end of the current period to avoid renewal charges.

1. Sign in with the same Apple ID you used to subscribe.
2. Open Settings in DentDash.
3. Tap Restore purchases.

If access is not restored, confirm you are signed into the correct Apple ID and contact support@milkywaylabs.ai.

Try Restore purchases in Settings. If that does not work, email support@milkywaylabs.ai with the email on your account and the approximate purchase date.

Refunds for App Store purchases must be requested through Apple.

A practice represents a workplace. Each practice has its own earning percentage, payment schedule, and procedure catalog.

Create one from the Practices tab → +. You can add procedures and costs that apply when you record work at that practice.

Tap the + button on the dashboard to log a procedure. Select the practice, patient, date, and payment status. DentDash calculates your estimated earnings based on procedure cost, your percentage, and any discount.

The Patients tab lists everyone you have seen. You can add patients there or when recording a procedure. Each patient shows their procedure history.

The dashboard shows earnings for the selected month. Tap the earnings card for trends and breakdowns by procedure and by practice.

Use the month selector or swipe left and right to view different periods.

DentDash can notify you when payments are due or overdue based on each practice's payment schedule. Enable notifications when prompted in the app.

Set your preferred currency in Settings → Default currency. This is used as the default when adding procedure costs.

Patient names, phone numbers, procedure records, practice details, and earnings are stored locally on your device. They are not uploaded to our servers.

Account information (name, email) is used for authentication through our service providers. See our Privacy Policy for details.

Your data is securely synchronized to the cloud and will be restored when you sign in again on any device. The local cache on your device is removed when you uninstall the app, but your cloud data remains safe and accessible.

To permanently delete all your data, use Settings → Delete account before uninstalling.

No. DentDash is a personal productivity tool, not a certified electronic health record (EHR) or HIPAA-compliant platform. You are responsible for how you use the app and for complying with applicable laws, professional obligations, and workplace policies.

DentDash automatically synchronizes your practice data, patient information, and procedure records across all your devices. When you have an internet connection, data syncs in the background so you can seamlessly switch between devices.

All synchronized data is:

• Encrypted in transit (TLS/HTTPS)
• Protected with Row Level Security — only you can access your data
• Available offline with automatic sync when you reconnect

You can use the app offline, and your changes will sync when you're back online.

1. Update DentDash to the latest version from the App Store.
2. Restart your device.
3. If the issue persists, reinstall the app.

Reinstalling may delete local data that is not backed up. Sign in again and use Restore purchases to regain subscription access.

• Confirm you are signed into a valid Apple ID on your device.
• Check your internet connection.
• Wait a few minutes and tap Retry on the paywall.
• App Store changes can take up to an hour to propagate after setup.

Close and reopen the app. If the message continues, reinstall DentDash. Contact support@milkywaylabs.ai if the problem persists after reinstalling.

1. Open iOS Settings → DentDash → Notifications and ensure notifications are allowed.
2. In DentDash, confirm payment reminders are enabled when prompted.